Frequently Asked Questions

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 We create educational, instructional videos that teach individuals how to use walking aids safely and confidently to reduce secondary pain or injury. Many people are given walking aids but don't always receive enough guidance. We aim to provide useful resources.

Yes. Both the Move Improve mobile application (available on the App Store and Google Play) and all ICanWALK© titles are free to all users. It is also available in three languages (English, French, and Spanish). 

To download and install the ICanWALK© app (powered by Move Improve), follow the directions below.

Step One: Watch the video.

1. Visit https://icanwalk.info/the-app.
2. Watch the “How to Download ICanWALK©” video at the bottom of the web page.

Step Two: Download the Move Improve mobile app to your mobile device.

1. If you are using an iOS device (eg., iPhone or iPad), click “Download ICanWALK© on the App Store” (found below the row of images).
2. If you are using an Android device, click “Download ICanWALK© on Google Play” (found below the row of images).
3. Download the Move Improve mobile app to your mobile device.

Step Three: Create and confirm your Move Improve account.

1. Open the Move Improve mobile app.
2. Click “Create Account”.
3. Fill in the form completely and click “Submit”.
4. An email from Move Improve (Subject: register) will be sent to the email address used to create your account.
5. Open the email and click the “Confirm” link (in blue). You will be directed to a web page where you can sign into your account.

Step Four: Add the “ICanWALK” title to your account.

1. Click “Sign In” (in blue).
2. Enter the email address and password used to create your account and click “Continue”.
3. In the search bar, type “ICanWALK” to get a list of all available titles.
4. Choose the appropriate one and click “Get”.
5. Accept the terms and conditions.
6. ICanWALK will be added to your list of activities.
7. Leave your web browser and open up the Move Improve mobile app.

Step Five: Access the ICanWALK content using Move Improve.

1. Enter the email address and password used to create your account and click “Login”.
2. If you do not see the ICanWALK title on the screen, click on the “Refresh” icon (the gear icon to the left of the “+” icon at the top right corner of the screen).
3. Click the “ICanWALK” title banner to get started.

The ICanWALK© app is available using the Move Improve (a digital platform for skills verification and mastery). To set up your Move Improve account, which provides access to the ICanWALK© content, follow the directions provided.

Step One: Watch the video.

1. Visit https://icanwalk.info/the-app.
2. Watch the “How to Download ICanWALK©” video at the bottom of the web page.

Step Two: Download the Move Improve mobile app to your mobile device.

1. If you are using an iOS device (eg., iPhone or iPad), click “Download ICanWALK© on the App Store” (found below the row of images).
2. If you are using an Android device, click “Download ICanWALK© on Google Play” (found below the row of images).
3. Download the Move Improve mobile app to your mobile device.

Step Three: Create and confirm your Move Improve account.

1. Open the Move Improve mobile app.
2. Click “Create Account”.
3. Fill in the form completely and click “Submit”.
4. An email from Move Improve (Subject: register) will be sent to the email address used to create your account.
5. Open the email and click the “Confirm” link (in blue). You will be directed to a web page where you can sign into your account.

To find a skill and/or exercise to review and practice, follow the steps below.

Step One: Access the ICanWALK© content using Move Improve.

1. Open the Move Improve mobile app.
2. Enter the email address and password used to create your account and click “Login”.
3. If you do not see the ICanWALK title on the screen, click on the “Refresh” icon (the gear icon to the left of the “+” icon at the top right corner of the screen).
4. Click the “ICanWALK” title banner to get started.
5. A list of exercises (aka., skills) will appear.
6. Click each item on the list to see the image associated with the exercise.
7. When you have selected the correct exercise, click “Start”.

 At this time, ICanWALK© can track progress when used by Move Improve Authorized Instructors. Assessment results are captured over repeated attempts for each skill (aka., exercise) and reports are generated.

Alternatively, users can track their own individual progress by taking a screenshot of their summary screen after each assessment and manually reviewing them over time.

The ICanWALK© app provides in depth information about each exercise by providing:

1. A master video to watch
2. A list of step-by-step instructions (ie., component list) to review
3. An opportunity to record a “selfie” video for side-by-side comparison
4. An opportunity to review each step by answering “yes, partial, or not yet” when reviewing your selfie video

In essence, you get to see your performance through the eyes of others (ie., third person perspective) to know whether or not you are doing it correctly. You may also experience questions that ask for your “first person” perspective (ie., “Did you feel balanced?”, “Did you complete the exercise without pain?”, “Did you feel confident completing the exercise?”, etc.).